Refund policy

Return Policy

All sales are final. Every Boro Collective item is printed to order, so we do not accept returns or exchanges for reasons such as size, fit, color, or change of mind. Please check the size guide on each product page before ordering.

Print defects or wrong items

If your item has a print defect or is not what you ordered, we will replace it at no cost to you.

To request a replacement:

Contact us at this link, within 7 days of delivery. Include your order number and clear photos of the item and the issue.
Once we confirm the issue, we'll send you a prepaid return shipping label and instructions. Please note that returns will need to be sent to the return address. Please contact support for more information.
When we receive the returned item, we'll produce and ship your replacement.

Items sent back without first contacting us will not be accepted. If the exact item is no longer available, we'll refund the original payment method instead.

Packages damaged in transit

If your package arrives damaged by the carrier, keep the item and all packaging and file a claim with the carrier first (for example, USPS at usps.com/help/claims). Carriers require photos of the packaging and the damaged contents, so take those before anything is thrown away.

If the carrier denies the claim, email us the denial along with your order number and photos, and we'll work with you on a replacement following the process above.