Refund policy

Every Boro Collective item is printed to order, just for you. We stand behind our work: if there is anything wrong with what we sent you, we will make it right at our cost. If you try it on and it isn't for you, you have a free 7-day return window from the day it arrives, and the same 7 days to exchange a size.

If something is wrong with your item

This is the part we cover one hundred percent. If we got it wrong, we are the problem, and fixing it is on us — you pay nothing, including the shipping both ways.

A print defect — cracked, flaking, smudged, faded, patchy or badly misaligned
The wrong design, wrong color or wrong size from what you ordered
A tear or hole in the garment
A seam that has come unsewn, or was never sewn closed
Any other damage, staining or fault in the item as it reached you

Here is how we fix it:

Contact us through our contact page within 30 days of delivery. Include your order number and clear photos of the item and the problem.
Once we've seen the photos, we'll send you a prepaid return label and instructions. You pay nothing to send it back.
We produce and ship your replacement free of charge.

Faulty items don't need to be unworn or unwashed, and sorting one out never uses up your size exchange. If that item is no longer available to reprint, we'll refund it to your original payment method instead, because a replacement is the one thing we can't give you.

Free returns within 7 days

Try it on. If it isn't for you, return it within 7 days of the day it was delivered and we'll cover the return shipping.

Every return, and every size exchange below, has to come back in the condition it reached you:

All tags, stickers and labels still attached
Unworn and unwashed — trying it on is exactly what this window is for, but it can't have been worn out of the house
No marks, stains, alterations, smoke, perfume or pet hair
In its original packaging

Contact us through our contact page within 7 days of delivery, with your order number and which items you're sending back.
We'll send you a prepaid return label and the return address. You pay nothing to ship it back.
When the item arrives back with us, we refund what you actually paid for it. Refunds usually appear within 5–10 business days, depending on your bank.

What "what you actually paid" means. Your refund is the price of the returned item after any discount or promotion applied to it at checkout. It does not include shipping charges, which aren't refundable. Anything you paid with a gift card or store credit comes back to you as store credit rather than cash.

Please contact us before sending anything back. Every return needs a label and a return address from us, and items sent back on their own can't be accepted.

Products you've customized

If you've had a product customized — your name, a number, your own text or artwork added to it, whether at one of our events or anywhere else — it can't be returned, refunded or exchanged, whether you changed your mind or ordered the wrong size. Once your own printing is on a piece it belongs to you alone, and it can't go back into stock or on to anyone else.

A defect is the exception, and it always will be. If a customized product has something wrong with it — the print is cracked, faded, patchy or misaligned, the garment is torn, a seam is unsewn, the customization itself came out wrong — we stand behind it exactly as we do everything else we make. Send us photos through our contact page and we'll put it right at our cost.

This only applies to products you've customized. Our regular catalog designs are printed to order, but you haven't added anything to them, so they're returnable and exchangeable exactly as described above.

Size exchanges within 7 days

If the item is fine but the size is wrong, we'll exchange it for another size of the same design and color, once per order, within 7 days of the day it was delivered. Items that have been customized or personalized cannot be exchanged (see above).

Contact us through our contact page within 7 days of delivery with your order number and the size you need.
We'll send you the return address and instructions. Return shipping is arranged and paid by you — we'd suggest a tracked service, since we can only exchange what reaches us. The item must meet the same conditions as a return: all tags, stickers and labels still attached, unworn, unwashed and in its original packaging.
When it arrives back with us, we print and ship your new size at no further cost to you.

Please contact us before sending anything back. Every exchange needs a return address from us, and items sent back on their own can't be accepted.

Packages damaged in transit

Delivery times and carrier handling are covered in our Shipping Policy. If your package arrives damaged by the carrier, keep the item and all packaging and file a claim with the carrier first (for example, USPS at usps.com/help/claims). Carriers require photos of the packaging and the damaged contents, so take those before anything is thrown away.

If the carrier denies the claim, email us the denial along with your order number and photos, and we'll work with you on a replacement following the process above.

Everything else

Outside the windows above, and apart from the guarantees above, all sales are final — every item is printed to order and can't be sold to anyone else. Gift cards are non-refundable. Items sent back worn, washed, or without all of their tags and stickers, when they aren't faulty, can't be refunded or exchanged. This policy is part of our Terms of Service.